Often times businesses and brands don’t grow because of low retention rates.  The acquisition of new clientele is the phase that businesses that lack a retention program stay in because of attrition.  To help you get out this phase, we become your external customer service department, where we’ll help you maintain and advance your current client relationships. 

Whether you have an existing system to manage your operations client relationships or don’t we’ll assist in managing a portion of your client base.  Utilizing our in house “Contact Manager” program, we’ll keep a frequent level of communication that will update the current status, needs and objectives with your existing clientele.  As this process is going we’ll also work to prioritize your database so it’s in position to optimize your strategic agenda.  Although every client is value some show higher levels of value during certain phases of your operation and our team would like to help your database reflect that.

The final piece in this process is the analysis of your client base.  Operations tend to reinvent the wheel to acquire new clientele but if the driving factors of how the clients were enrolled initially, a lot of energy and time would be saved.  During this process we’ll analyze the profile of your clients to determine the characteristics that are trending with your existing clientele.  Factors such as ethnicity, employment, geographical location, marital status, where and how they were acquired will all be part of the analysis.  From the findings you’ll then be able to see the points of emphasis to focus on in your marketing efforts allowing you to effectively attract new clients.